Refund policy
Refund & Returns Policy
Returns at Tailmont
We want you and your dog to love every Tailmont purchase. If something isn't right, we're here to help.
30-Day Returns
You may return any item within 30 days of delivery for a full refund, provided the item is unused, in its original packaging, and in the same condition you received it.
How to Start a Return
- Email us at support@tailmont.com with your order number and the item(s) you'd like to return.
- We'll send you a return shipping label and instructions.
- Once we receive and inspect your returned item, we'll process your refund to your original payment method within 3–5 business days.
Return Shipping
Return shipping is the responsibility of the customer unless the item was damaged, defective, or incorrectly shipped. In those cases, we'll cover the cost.
Exchanges
Want a different size or color? The fastest way is to return your original item for a refund and place a new order for the replacement.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery at support@tailmont.com with a photo and your order number, and we'll make it right.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Items that have been used or worn
- Items missing original packaging
- Final sale or clearance items
Refund Timing
Refunds are processed within 3–5 business days of us receiving your return. Your bank may take additional time to post the refund to your account.